Yes! This site is a copy of WP with a different hosting (ibrave.io). Lost password link fail to arrive in my inbox. WP password and hosting password got mixed up.

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  sib64dan · Member · Dec 13, 2021 at 10:50 pm

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  How do I resolve a mixup of passwords of WP and a different hosting site? Also, the link from WP reset does not land in my site’s inbox. I check spam and it is not there.

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · Dec 13, 2021 at 11:19 pm

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  Hi there,

  We can’t help directly because we don’t host your site on our WordPress.com managed hosting. As a result we don’t have the ability to take a closer look at your site.

  Instead your host (iBrave)uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com. Specifically we use a custom login system on WordPress.com (for enhanced security) and are not familiar with the login process your site uses.

  The good news is that as long as you have access to the server control panel through iBrave, it is always possible to regain access to your self-hosted WordPress site. This WordPress.org support article will walk you through it: https://wordpress.org/support/article/resetting-your-password/

  You can ask iBrave support for direct assistance in completing the steps in that article; they would be in the best position to help.

  Hope that points you in the right direction!

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  staff-totoro · Staff · Dec 13, 2021 at 11:19 pm

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  Hi there,

  We can’t help directly because we don’t host your site on our WordPress.com managed hosting. As a result we don’t have the ability to take a closer look at your site.

  Instead your host (iBrave)uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com. Specifically we use a custom login system on WordPress.com (for enhanced security) and are not familiar with the login process your site uses.

  The good news is that as long as you have access to the server control panel through iBrave, it is always possible to regain access to your self-hosted WordPress site. This WordPress.org support article will walk you through it: https://wordpress.org/support/article/resetting-your-password/

  You can ask iBrave support for direct assistance in completing the steps in that article; they would be in the best position to help.

  Hope that points you in the right direction!