'You cannot transfer to that user'

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  dancingbrook · Member · Mar 4, 2017 at 5:37 pm

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  Get this message when trying to transfer but nothing telling me why or what to do. Help.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Mar 4, 2017 at 11:08 pm

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  Please provide details. What is the username account and what is the URL of the site?

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  kokkieh · Staff · Mar 5, 2017 at 7:20 am

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  Hi there,

  What are you trying to transfer?

  If you want to transfer your site to another user, first make sure that the other user has already created an account. You cannot transfer a site to an account that does not exist yet.

  Also add the new user as an admin to your site first. Strictly speaking that isn’t necessary, but I’ve found sometimes a transfer won’t go through unless the new owner is already a user on the site.