purchase disabled

• 

  ktasurabaya · Anggota · Mei 3, 2020 at 2:11 pm

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  I want to change the package from free to paid, but it says ‘when purchasing is disabled. Please contact us to reactivate your purchase. ‘
  How to
  thank you

• 

  tiaraemily · Anggota · Mei 8, 2020 at 1:47 pm

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  Hi, ktasurabaya
  There seems to be an error on your end. You can logout and login back and upgrade the package. Try to check if the credit card information is being filled correctly, the name corresponds to the cardholder, card number, CVC, and valid thru. If you still have problems contact wordpress.com via Twitter at @wordpressdotcom . Hopefully, help you.
  Cheers,
  Tiara.