Cannot access my account anymore

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  jeroenburovinknl · Lid · september 24, 2019 at 1:10 pm

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  I cannot acces my wordpress.com account anymore. I have to enter the code that is send to my phone since I have 2-factor athentication. However my phone does not receive the text messages from WordPress. I don’t know why, they just don’t arrive. The second option is to enter a backup code. I don’t remember I have ever received a backup code from WordPress.

  Since I manage about 80 sites via WordPress and Jetpack this is a serious problem for me.

  How can I reach a human employee from WordPress who can help me out this huge problem?

  Jeroen

  By the way: I had to make this second account so I can ask a helpdesk question.

  De blog waarbij ik hulp nodig heb is (alleen zichtbaar voor ingelogde gebruikers).

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  nielslange · Lid · september 29, 2019 at 4:46 am

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  Please request account recovery via https://en.support.wordpress.com/account-recovery/#account-recovery-form