Upgrade or cancel a Google Workspace subscription

If you have a Google Workspace subscription purchased through WordPress.com, you can stop automatic renewal, upgrade by moving to Google, or cancel your subscription.

When you purchase Google Workspace through WordPress.com, you receive the Google Workspace Business Starter plan. You cannot upgrade to other Google Workspace plans (like Business Standard or Business Plus) directly through your WordPress.com account.

To upgrade your Google Workspace plan, you must transfer your billing to Google and upgrade directly with them. This requires canceling your subscription with WordPress.com. Your emails and data are safe — Google gives you 30 days to set up billing before your service is interrupted. You lose any unused days in your current billing period when you cancel, so cancel close to the end of your billing period to minimize this.

To transfer your subscription to Google:

1. Cancel your Google Workspace subscription on WordPress.com.
2. After you cancel your subscription, you will receive an email at your WordPress.com account email address from Google with instructions to set up billing and continue your subscription directly with Google.
3. If you wish to keep your Google Workspace subscription and/or upgrade to Business Standard or Business Plus, follow the steps in Google’s email to set up billing within 30 days.
   • If you do not want to continue the subscription, ignore the email from Google. Your subscription will end after the grace period.

Google will not transfer any remaining time from your WordPress.com subscription. We can issue a refund for your Google Workspace purchase or renewal if you cancel within our refund window.

Otherwise, you can either wait until your current subscription expires or transfer your subscription immediately. If you choose to transfer immediately, any unused time in your existing subscription will not carry over to your Google subscription.

For more information, view Google Workspace plan pricing or contact us with questions.

Turn off auto-renew to stop your Google Workspace subscription from renewing. Your subscription stays active until the expiration date and you will not be charged again.

To turn off automatic renewal:

1. Visit your site’s dashboard.
2. Navigate to Upgrades → Purchases.
3. Select your Google Workspace subscription.
4. Under Subscription Renewal, turn off the Enable auto-renew toggle.

The toggle updates immediately. You can turn auto-renew back on at any time before your subscription expires.

To cancel your Google Workspace subscription and transfer it to Google:

1. Visit your site’s dashboard.
2. Navigate to Upgrades → Purchases.
3. Select your Google Workspace subscription.
4. Under Subscription Renewal, turn off the Enable auto-renew toggle.
5. Select Remove email at the bottom of the screen.

After you select Remove email, your subscription transfers to Google immediately. You lose any unused days in your billing period — to minimize this, cancel close to the end of your billing period.

After canceling:

• Watch for an email at your WordPress.com account address from Google with steps to set up billing directly.
• You have 30 days to set up billing with Google. Your email continues without interruption during this period.
• If you do not set up billing with Google within 30 days, your Google Workspace account will stop working.

If you want to remove just one or a few users but keep your Google Workspace account, follow these steps to cancel individual mailboxes.