CHARGED ON THE WRONG CREDIT CARD

  • Unknown's avatar
    contemporarymusicaltheatre · Member ·

    Dear Gentleperson,

    Your company charged the incorrect card for an annual fee and because you make it impossible to contact you, I’m having trouble rectifying it. Please advise.

    The blog I need help with is: (visible only to logged in users)

  • staff-doublebassd · Staff ·

    Hi there,

    If you have a plan with us, you can always reach out to us at

    http://wordpress.com/help/contact.

    Here is information on all the different ways you can reach us:

    Contact WordPress.com Support

    You may have not had access to those options because you are logged into an account not associated with your upgrades.

    I would be happy to assist you in cancelling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

    Let me know if you have any questions.

    Thanks!

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