I am requesting a refund for wordpress.

  • Unknown's avatar
    eydehurst · Member ·

    I am not able to figure out how to create the site that I need and want to cancel my account. I would like to keep my domain name but if that requires me to pay I cannot do this so would like to be refunded in full. Thank you

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    shawnajroberts · Member ·

    Hi there!

    I’d love to help you set up your site, but I’m also more than happy to refund your account.

    It looks like you have a great start to setting up your website! Have you seen this guide tips guide for building a business website on WordPress.com:

    http://en.support.wordpress.com/making-a-business-website/

    Let me know if you have any questions! I’m happy to help you out.

    If you’d rather go forward with the refund, I’m happy to help with that as well. Because your Premium plan has been active for over 30 days, and the refund policy on a domain is 48 hours, the refund will be less the $26 for the domain registration. You can definitely keep the domain, esp since we can’t refund that portion of your purchase.

    Let me know what you’d like to do!

  • Unknown's avatar
    eydehurst · Member ·

    Hi ok then the refund please and thank you for allowing me to keep the domain. Do I have to delete the account or will you do that. Thanks! Eyde

  • Unknown's avatar
    eydehurst · Member ·

    Shawna, thank you and I wish that I knew that there was “live” help but now I need to move on so thank you for letting me keep the domain name. I will take whatever refund is available.
    Thanks, Eyde

  • Unknown's avatar
    shawnajroberts · Member ·

    Of course! You’re always welcome to continue working on your site for free. And let us know if we can help you with it!

    I’ve issued a refund for $73. Please note that it takes 1-2 weeks for the refund to appear on your statment. Your domain is still active. If you’re moving to a new host, you can change your name servers so the domain points to that new host. Once your domain has been registered for 60 days, you’re more than welcome to transfer it away from WordPress.com to a new registrar.

    Let me know if I can do anything else!

  • The topic ‘I am requesting a refund for wordpress.’ is closed to new replies.