Illegal login

• 

  llee0720 · Member · Oct 3, 2021 at 10:44 pm

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  Someone login into my word press account with a new password and new user name. I just received the email. It was not me. I did change my password.

  Any help is appreciated.

  Lucy Lee

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  aisajib · Member · Oct 4, 2021 at 8:07 am

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  Hi there!

  Your site at lifewithlucy.net is using the WordPress.org software and is hosted by Bluehost. We aren’t able to provide direct support for sites using WordPress.org as this forum is for WordPress.com sites. If you aren’t sure about the differences, please check out this page: WordPress.com vs WordPress.org.

  I suggest navigating to lifewithlucy.net/wp-admin/users.php and deleting the user that you don’t recognize as soon as possible. Then, make sure you change your password. You can also go to lifewithlucy.net/wp-admin/options-general.php and making sure the option Anyone can register is turned off provided your site doesn’t need people registering for accounts.

  You may also want to reach out to your hosting service provider in case they can help with strengthening your account further.

  For more help, please post on the WordPress.org support forum here: https://wordpress.org/support/forums

  Regards