Keep getting charged even though I cancelled!

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  brittanykeith · Member · Dec 13, 2021 at 1:14 pm

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  This is the 3RD YEAR I’ve been charged for an account that I don’t use. Every year, I ask in the forums. Every year, there is no response and I can’t be fussed to bother with it since it is near the holidays. I have tried chat – can never find it. I am now out $360 over these past 3 years.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  staartmees · Member · Dec 13, 2021 at 2:23 pm

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  You already got answered a year ago by a Staff member, https://wordpress.com/forums/topic/cancelled-subscription-7/, but it seems you never followed up.

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  staff-totoro · Staff · Dec 13, 2021 at 10:07 pm

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  Hi @brittanykeith

  As mentioned, it seems that we needed more info from you (last year) to track this down, as we do not see any upgrades under your @brittanykeith account.

  Possibly you have another login with us, so your upgrades are under another account, but we have no way of finding that without your help.

  Since it’s difficult for us to help here in this public forum (do not want to reveal any sensitive info) would you be so kind as to email us directly at billingsupport@wordpress.com so we can assist you further? Thanks!