My plan is gone

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  beboldartist · Member · Jul 28, 2021 at 5:04 pm

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  I have a plan purchased but don’t see it on my account

  Site: help@beboldartndesign.
  Correct account: Unknown

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  staff-blorbo · Staff · Jul 28, 2021 at 6:22 pm

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  We have absolutely no history of purchases, transactions, or billing activity of any kind under the account you’re currently logged into.

  Did you receive an emailed receipt from us?

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  beboldartist · Member · Jul 28, 2021 at 6:52 pm

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  My webhosting is through bluehost. My apologies. When I try to create my new website through my new domain name (the only option it gives me) through WordPress it asks me to pick a plan. I was hoping to just switch my current website to my new domain name but I don’t even see my old website anymore on WordPress. I’m very confused.

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  staff-blorbo · Staff · Jul 28, 2021 at 7:11 pm

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  What was the URL of the site?

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  beboldartist · Member · Jul 28, 2021 at 7:43 pm

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  Beboldartndesign.com

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  beboldartist · Member · Jul 28, 2021 at 7:44 pm

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  I let my old domain expire. Could this be the reason?

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  staff-blorbo · Staff · Jul 28, 2021 at 7:45 pm

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  Ah ok, I see we have duplicate threads here.

  The answer over at https://wordpress.com/forums/topic/i-purchased-3-years-web-hosting-and-it-isnt-on-my-account-anymore/#post-3708709 should address this, and if not, please reply there.