NO domain on the dashboard
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I written on this forum last Monday (7 days back) that my domain is not in my dashboard and was signposted to help email. The help email should have been in the FAQs. I shouldnt have been compelled to write in a public forum just to get customer service.
Whereas there was an acknowledgement and reason given that purchase using google IDs can have this problem, till date I do not have a resolution. I wrote 3 times now saying I am actually having business loss – I cannot set up email, cannot settle office signage, work on website. Without domain I am fully stagnated yet no response. I cannot understand what kind of company WordPress is when they cannot even track down a domain purchase despite all purchase details been provided. I am worried, draining financially and thoroughly exasperated. I am totally lost as to how irresponsible, incompetent this company is. !!!!!!
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Youa already got answered by Staff, you said you understood the situatioen and now you suddenly don’t know what’s going wrong?? – https://wordpress.com/forums/topic/no-domain-on-the-dashboard/
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What kind of non-sensical response is this? My comment is about the delay to revert with a solution. Why is it taking 7 days to track a domain purchase when all details had been provided to your esteemed staff. Also have the decency to give a decent response with correct sentences and words. I am a paid customer, who is suffering due to the incompetence of the company to revert to me with a solution, Dont give a response which makes zero sense, full of typos with total disregard for the concern I had raised.
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Hi,
I’m really sorry about your experience, both with the domain issue itself and with the response you received here. That reply wasn’t up to the standard you deserve as a paying customer and I completely understand why it made things worse.
You’ve been waiting 7 days, written in 3 times, provided all your purchase details, and you’re losing business every day this isn’t resolved. That is completely unacceptable and your frustration is totally valid.
Since this involves a domain purchased via a Google ID, which is a known issue that requires staff to locate the domain manually on the backend, this needs to be handled by the WordPress.com support team directly rather than through the public forum. If you haven’t already, please contact them at https://wordpress.com/help/contact and mark it as urgent, referencing all your previous correspondence. The more ticket references or email threads you can include, the faster they can trace the history and escalate it.
If you’re still not getting a response, replying to your most recent open ticket to bump it up is the best move right now. You can also try reaching out via the WordPress.com Twitter/X account at @WordPresscom, as social channels sometimes get faster traction on stalled cases.
I really hope this gets resolved for you today. You’ve been more than patient.
Kind regards
Guilherme
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The issue you’re experiencing is that you’re logged into the wrong account. In this case, you’ll need to log out and then log back in using a different email address you may have used.
If you don’t remember the correct email address, you can try our account recovery method by following this guide:
If you cannot reset your WordPress.com password through the standard email reset, you may be able to prove ownership of your account so that we can restore your access. To prove your ownership, you will need at least one of three things: a transaction ID, an activation URL or key, or a two-step authentication code. In this guideAccount recovery formTransaction IDActivation URL -
Thanks for your message. I’m logged in the correct account. I got purchase confirmation email in my email
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