No idea what happened – I purchased a domain for 1yr, but the page was deleted??

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  andyyaoart · Member · Oct 4, 2023 at 12:34 am

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  Hi,

  I need some help sorting out this situation. So what happened was, I used a new email to create a new site – (email visible only to moderators and staff) and then created a new site with a domain purchase, andyyao.art

  I was playing around with building the site, but got frustrated and think I deleted the entire account (not just the site) by accident. Now it won’t let me log in for probably that reason.

  Need help! I would like to just have my account (andyyaoart.wordpress.com) linked with my domain (andyyao.art) on a new site.

  Best,
  Andy

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  aisajib · Member · Oct 4, 2023 at 10:52 am

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  Hi there!

  I checked our records and found that the site with the domain andyyao.art is still active. They are just on a different WordPress.com account, not the @andyyaoart account you’re logged into. You’ll see the site on your dashboard as soon as you’re logged into the correct account.

  If you’re having trouble locating the correct account, we can help! Please follow the steps here to locate the transaction ID for your payment to WordPress.com. Once you have it, click here and send us the transaction ID. We’ll reply to you via email to help you log into the correct account.

  Thanks!