Not getting notifications of comments

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  kokkieh · Staff · Feb 21, 2020 at 5:40 am

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  Hi! Sorry I didn’t get back to this yesterday.

  I’m not receiving any comments for that site either. I also subscribed to comment on a different site, and there I’m receiving them as I should.

  I’m reporting this to our developers to take a look, but as it’s apparently only affecting a single site, it might not be a priority item to look into, so I can’t give you a timeline on when it might be working again.

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  fortitudolaeticia · Member · Feb 21, 2020 at 4:30 pm

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  Thanks. Would it help if I told the site editor and he contacted someone also? If so, then who should he contact?

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  supernovia · Staff · Feb 21, 2020 at 5:45 pm

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  He’d be welcome to post here. We might have him try enabling comment notifications for individual posts to see if that helps.

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  fortitudolaeticia · Member · Feb 22, 2020 at 5:46 pm

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  Thanks. Could you show me how he would do that so I might be able to explain it to him?

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  staff-zinnia · Staff · Feb 23, 2020 at 1:41 pm

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  Sure thing. From the post editing view, on the right hand side, click on more options then look for the discussion settings where allow comments should be enabled.

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  fortitudolaeticia · Member · Feb 23, 2020 at 9:46 pm

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  Will that allow subscribers to be notified by email of new comments?

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  kokkieh · Staff · Feb 24, 2020 at 7:13 am

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  I think staff-zinnia misunderstood what you’re asking – she’s referring to the option in the editor to enable comments on a post. That has nothing to do with whether or not someone can subscribe to them.

  The setting @supernovia referred to is at https://fromrome.wordpress.com/wp-admin/options-discussion.php, right towards the bottom. That controls whether or not a “Follow comments” checkbox appears on the comment form itself, next to the “Follow Blog” checkbox that’s already there. That allows one to subscribe to comments on a single post, as opposed to the Reader setting which lets you subscribe to all comments on all posts on the site.

  As far as I know changing that setting shouldn’t make any difference, as all that is supposed to do is control whether or not the option appears – it shouldn’t disable comment subscriptions on the site completely – but it’s worth checking to rule that out as a possibility.

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  fortitudolaeticia · Member · Feb 28, 2020 at 1:21 pm

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  That worked! Thanks very much.