refunf
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I have only received a part refund for cancelling my order.
WP.com: Yes
Jetpack: No
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hello! Thank you for reaching out to us. It seems like you received a partial refund for a registered domain that was canceled outside of the 96-hour refund period. I understand that this may have been unexpected. However, I would like to offer you a suggestion. Have you considered restoring the domain for use on a WordPress.com site or any other platform? This way, you can still utilize the domain for your online presence.
I’m curious about your site goals. What do you aim to achieve with your website? If you require assistance in designing your website, we have a website design service that may be of interest to you. Our team of professionals can create a custom website tailored to your specific needs and goals.
Feel free to let us know if you’d like to restore the domain. There’s a small window for us to restore the domain, so we’ll need to know as soon as possible if you’d like to restore the domain to use on WordPress.com or elsewhere.
Regards
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You are incorrect, you have issued a full refund minus the VAT part of the refund. In other words, you have no given back the VAT. GIVE ME BACK MY MONEY.
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Hi again,
I can confirm that when you made your initial purchase we charged the following:
- £36 – personal plan
- £7.20 – VAT
- £43.20 – total charged
You can confirm in the receipt we’ve saved here in your account, which clearly shows the VAT charge that was included as well as the amount of £7.20: https://wordpress.com/me/purchases/billing/85679901
As mentioned, the registration cost of a .com domain cannot be refunded if the domain is cancelled any later than 4 days after it is registered. As noted here is cost of the domain is £12 ($12 USD)
We processed your refund as follows
- £43.20 – total including VAT as noted above
- -£12.00 – cost of the domain registration which cannot be refunded
- £31.20 – refunded cost of plan and VAT, minus the cost of the domain.
You can confirm this is the amount we’ve returned as noted in the receipt here: https://wordpress.com/me/purchases/billing/85943982
As mentioned by my colleague, it is still possible for us to recover the domain if you wish to continue to use it (for a site on WordPress.com or on any other provider you wish) so please let us know if you would like us to proceed with that. Thanks.
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I don’t want to proceed with anything. WP does not make it clear when purchasing domain that one has 4 days to cancel, I only read 14 days to cancel which is what I did. In the UK distance sell regulations state that any online purchases except for certain entertainment purchases like theatre for example is entitled to a refund within 14 days.
Give me back my money please.
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Hi there! 👋🏼
I don’t want to proceed with anything. WP does not make it clear when purchasing domain that one has 4 days to cancel, I only read 14 days to cancel which is what I did. In the UK distance sell regulations state that any online purchases except for certain entertainment purchases like theatre for example is entitled to a refund within 14 days.
Give me back my money please.
We appreciate the frustration. However, the domain registration clearly states that the domains can be canceled during the first 96 hours of the purchase.
Furthermore, by registering a domain, you acknowledged that you agreed to the Domain Registration Agreement terms, how refunds works, how subscription works, and how to cancel any. Please refer to the screenshot below (it’s an example of the domain registraiton checkout page):
(if you can’t see the screenshot, click here)You can find all the links mentioned in the checkout page here:
When you register a new domain on WordPress.com or transfer an existing domain to WordPress.com, you are presented with and agree to a domain registration agreement. If you didn’t make a note of it, don’t worry! You can look it up at any time at WordPress.com. To determine which registrar agreement applies to a domain you’ve registered: Go to your Purchases page. Select the relevant domaIf you wish to discontinue your WordPress.com plan or other purchase, follow the steps in this guide. For domain cancellations, see Cancel & Refund a Domain. Cancel a Subscription To cancel your website’s WordPress.com plan, email, add-on, or other purchase: Click on your Profile icon at the top of your WordPress.com dashboard: On the left side, select the Purchases menu optioIf you no longer wish to own your domain, this guide will show you how to remove it. Cancel a Domain Name Canceling a domain registration means: You are giving up the right to use that domain. Your site will no longer be accessible at that address. Your site content will not be deleted. Visit our Delete a Website guide to learn how. The domain can be lost permanently. You -
That 96 hour refund clause is irrelevant and does not comply with U.K. distance selling regulations. GIVE ME BACK MY MONEY.
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