Still cannot create a new account, form complains

  • Unknown's avatar

    This is further to an earlier post I made, which is now closed to further replies: https://wordpress.com/forums/topic/cannot-create-account-signin-options-refuse-my-email-address/

    I still can’t create a new wordpress.com account using my business email address. The error I see is:

    The advice on my previous forum post from staartmees suggested it might be because the domain name is flagged in the wordpress.com system as untrusted, e.g. patterns associated with spam. At the time, it was flagged on a couple of RBLs because it was a very newly registered domain name, so it was simply “less than a week old” and thus untrusted. That time period has now passed.

    The MX Toolbox check seems pretty comprehensive and shows no red flags:

    I think the only quirk might be that the physical server that adpartnersuite.com resolves to is shared with our company domain name, so when you resolve adpartnersuite.com to an IP address and then perform a reverse DNS lookup you’ll find the PTR record in DNS refers to mail.yavinltd.co.uk. This is not spammy, it’s just us being efficient, and hosting two email domains on one physical server.

    Can someone who knows how WordPress security works please check why (email visible only to moderators and staff) would be rejected, and suggest how to work around it?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar

    P.S. Something has appended a final line to my post above “The blog I need help with….” .. this is not relevant, and seems to have been added automatically by the forum system. My problem is nothing to do with that blog domain mentioned.

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