We are long-term paying customer-why no response to our requests for help here?
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Hello! I am following upon our previous posts here that were left without response or further assistance: June 7 at 4:21pm and yesterday June 9 at 5:02pm. I also sent email per instructions to help@wordpress.com twice, on June 8 and 9, and no one has responded. We have paid sites on our account. What is going on? How do we escalate this?
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There is no need to create multiple duplicate threads as you already got answered by at https://wordpress.com/forums/topic/login-broken-need-human-agent-assistance/
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But we did not get any help to resolve the issue, neither here nor via email! Can you please assist with speeding this up?
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I have tagged your post so the staff can see it. Please wait patiently, someone will get back to you shortly.
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Hi there,
We are not seeing any existing email conversations with you from the specific account, so we have reached out to you. We can continue the conversation from there.
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