wrong wp site for renewal – please help!
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I was informed that my wp site was up for renewal and my credit card was not correct. My wp site/blog is: Genuine Nourishment. I forgot my password, reset it and was taken to a different site. I do NOT want to pay for this site to continue. Nor is it mine: Genuine Nourishment. I don’t know what to do.
The blog I need help with is: (visible only to logged in users)
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This is me again in reference to my posting above.
This is NOT my blog:lauriandjudtih.wordpress.com! nor is it lightheart!
This is ALL WRONG!!!!!
Mine is: Genuine Nourishment!!
That’s my point. Something is WRONG.
Thanks
Please contact me at:
(email visible only to moderators and staff) -
You did not post a URL starting with http://. for the site you refer to. Nor did you provide us with the username account that registered that site and the domain mapping upgrade purchased for it.
Are you referring to https://genuinenourishment.me/?
I’m asking because https://genuinenourishment.wordpress.com is being domain mapped to it. And it appears that https://en.forums.wordpress.com/profile/genuinenourishment registered it 11 months ago.re: renewing upgrades
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, renew or cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades.
If you are not logged in under the correct username account clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies and then login under the correct username account.
If you do not have the required access and someone else registered the site you need to contact the person who registered the account and site under it and have them transfer the sites to your username account by using this process. http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account
See also:
http://en.support.wordpress.com/adding-users/
http://en.support.wordpress.com/user-roles/
https://en.support.wordpress.com/my-upgrades/#transferring-upgrades -
I forgot my password, reset it and was taken to a different site.
If the login information has been lost go to
https://en.support.wordpress.com/passwords/
https://en.support.wordpress.com/passwords/#lost-passwordIf required use the account recovery form
https://en.support.wordpress.com/account-recovery/ -
Hi there,
We have no way to find your site using the title, Genuine Nourishment. We need the actual address that appears in your browser when you view your site, please.
The email address you provided is for this account, username lightheart, and this account does not own any upgrades on WordPress.com. Do you have any other email addresses you might have used for a WordPress.com account?
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