3 days with no help since our 1st post here – request to escalate
-
Hello! It has been 3 days since we asked for help for the 1st time here – for our account of many years with PAID sites, under email address (email visible only to moderators and staff). Since then, we made 3 posts, and emailed to help@wordpress.com twice, with no results. We are truly puzzled. How can we get help please?
Our 1st post is here: https://wordpress.com/forums/topic/login-broken-need-human-agent-assistance/ and is marked as resolved, but it was not. Our 2nd post is here: https://wordpress.com/forums/topic/following-up-on-account-log-in-issues-got-no-response-to-my-previous-post-here/ Our 3rd post is here: https://wordpress.com/forums/topic/we-are-long-term-paying-customer-why-no-response-to-our-requests-for-help-here/
-
Hi there, as frustrating as this may be, opening multiple threads on the same topic won’t get you help any faster.
You received a staff reply to your issue in your earlier forum thread at https://wordpress.com/forums/topic/login-broken-need-human-agent-assistance/#post-4105865 if you followed staff directions, please be patient for them to reply. Sending additional emails also won’t speed up the process.
Staff do have a backlog of support requests that they are working through. Thanks for your patience in the meantime.
-
Hi @ddglinski8303cc8f0d! Apologies for the delay in our reply. I’m working on organizing your messages so I can review your request now.
@justjennifer is correct, adding new threads isn’t needed, and sometimes can actually slow things down, as it creates more messages for us to organize before we can respond. I do apologize for the delay, and you’ll receive an email from us today. Thank you for your patience!
- The topic ‘3 days with no help since our 1st post here – request to escalate’ is closed to new replies.
WordPress.com Forums 